Trader Support Analyst - Chicago

Thursday 1st of June 2017

Position Summary

Candidate will provide quality help desk support to demanding day traders in the financial district of downtown Chicago. The ideal candidate will support end users by giving prompt and professional resolution of any problems. The candidate will act as a troubleshooter and utilize proper judgment to escalate issues when necessary.


Essential Functions and Responsibilities

Provide responsive, timely support to support requests and maintain service level agreements on company hardware, software, network and phone systems

This includes setup, troubleshooting, upgrading, proactive maintenance, and repairs.

Support of various customer company hardware including servers, laptops, terminals, desktops, printers and handheld devices.

Support all typical desktop applications including; Windows OS, MS Office, Active Directory, in-house software and e-mail applications.

Responsible for adhering to the company established security procedures.

Maintain up-to-date documentation of IT procedures, system configuration standards, maintenance and upgrades.

Remote access / VPN, VOIP, anti-virus and security applications experience

please, local Chicago residents need only apply. This role is offered as a W2 staff role with full benefits, 401k and paid time off.

If you are interested in this position, please submit your CV/Resume to making sure to reference Trader Support Analyst - Chicago

« Back to latest opportunities

Meet the Team

We have a wealth of skill & experience across the Team. Take a moment to read through some of the staff profiles, we cover all kinds of skill sets, backgrounds and personal interests.

Find out More

Career Paths

Where do you want to get to? You bring your career aspirations to us, apply your best work to it and we provide you with the opportunities to shine.

Find out More

Introduce yourself

At we're a personable bunch! Why not take a moment to get in touch and demonstrate your talent to us?

Find out More

Team Activities





Find out More

Rachael Jaypalan

Rachael is responsible for all aspects of HR ranging from recruitment, selection, compensation & benefits, employee relations and more.


Created by Yellow