Technical Analyst- Aberdeen- 927

Friday 5th of June 2020

Technical Analyst – Aberdeen – Job Ref is searching for an experienced Technical Analyst to join us on a contract or permanent basis in Aberdeen. The Technical Analyst role involves managing infrastructure systems to support on and offshore services

What you’ll do

  • Provide Hands & Eyes for Remote administration services
  • Provide coordination for the service being delivered to IT users, Asset and/or Business Functions
  • Pro-active resolution of incidents, requests and queries relating to IT User for onshore and offshore locations
  • Maintain alignment of service delivery principles, processes and tools with other Teams
  • Take ownership and pro-actively expedite technical Incident management for IS teams in the supply of IT Operations services
  • Take ownership and pro-actively expedite technical Request fulfilment for the IS teams in the supply of IT Operations services
  • Deliver IT services in a complex multi-vendor, multi-supplier environment
  • Take ownership and pro-actively expedite trending and monitoring (including Capacity Management) to affect continual service improvement
  • General monitoring of Server operating system support
  • Service delivery in partnership with vendors, service providers, third-parties 


What to bring

·         Extensive infrastructure support experience preferably within an Oil and Gas setting

·         Experience in the following would be a preference

  • Netapp
  • Linux

o   DELL Networker and vProxy

o   Virtualisation with preference for Nutanix technology

  • Strong service management (ITIL) experience
  • A good understanding of working with remote services

·         Experience of installing, configuring and supporting Microsoft technologies and products in both physical and virtual environments

·         Excellent communications and interpersonal skills and ability to liaise with individuals up to Senior Leadership level

·         Problem solving skills

·         Proven documentation skills

·         Ability to be self-supporting and proactive

·         An awareness of emerging technologies and demonstrable desire to stay current

·         Relevant degree in IT

·         Technical Microsoft/VMware/Citrix certifications 


About us is a managed IT services provider focusing on infrastructure, operational and project requirements across the corporate enterprise market. Our global office presence extends from Aberdeen and London in the UK to Houston, Calgary and Dubai.  We have a workforce of +500 staff and contractors worldwide and continually have opportunities in challenging and rewarding roles.

We are committed to recognising and rewarding hard work and offer a competitive benefits package which includes but is not limited to private medical and dental insurance, group life assurance and training and development for all our staff.


We can only consider candidates who are legally entitled to work in the UK at the time of application.

If you are interested in this position, please submit your CV/Resume to making sure to reference Technical Analyst- Aberdeen- 927

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Rachael Jaypalan

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