Applications Support Analyst – Aberdeen - 2306
- Reference:
- 2306
- Posted on
An excellent opportunity has arisen for an experienced Applications Support Analyst to join us in Aberdeen. This is a hybrid role. As Applications Support Analyst you will provide application support to the Business Applications landscape and will have previous experience of SAP and Maximo.
What you’ll do
- Provide technical support for business applications and services
- Provide technical review and resource for changes made to business applications and services
- Work with 3rd party vendors to ensure services meet business requirements and manage supplier relationship where applicable
- Adhere to change management processes
- Installation, configuration, administration, support, maintenance and troubleshooting of the application portfolio
- Related hardware accessory support and asset management
- Patching business applications
- Delivery of business-critical upgrades
- Manage license compliance and access controls process
What to bring
- Prior experience and knowledge of SAP and Maximo
- Ideally experience of oil and gas systems and applications
- Knowledge of key business processes (Asset Integrity, Maintenance and Inspection, Human Resources, Contracts, Procurement, Logistics, Finance) and associated SAP modules
- Strong customer orientated approach
- Excellent communication and interpersonal skills and the confidence to liaise with individuals up to Senior Leadership level and external vendors
- Ability to establish and maintain effective relationships at all levels of the organisation, taking time to get to know and understand customers, gaining their trust and respect
- Excellent problem-solving and troubleshooting skills
- Proven documentation skills
- Ability to be self-supporting and proactive
- Ability to multi-task and work well under sustained pressure with conflicting demands and respond to fast changing circumstances
- An awareness of emerging technologies and demonstrable desire to stay current
- Experience and understanding of working within an ITIL environment/ITIL certified
What You’ll Get in Return:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;
- Company Pension Scheme
- Private Medical Insurance
- Private Dental Insurance
- Group Income Protection Plan
- Group Life Assurance
- Cycle to Work Scheme
- Prosocial Events
- Electric Car Salary Sacrifice Scheme
We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.
If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send you CV to talent@prosource.it.
We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.
Successful candidates will be subject to background and right to work checks.
About us
prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.
Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.
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