We have an excellent opportunity for a highly motivated and skilled Service Delivery Lead to join our team in Aberdeen. The Service Delivery Lead will support the Business Unit Lead, responding to customer requirements and assuring the delivery performance and quality of prosource.it personnel and services. We are happy to consider candidates who are already working in a similar role as well as candidates who are aspiring to this type of role. If you are a team player, possess excellent communication skills and have drive and enthusiasm we’d love to hear from you.
What you’ll do
Support the Business Unit Lead, responding to customer requirements and assuring the delivery performance and quality of prosource.it personnel and services.
Act as the Customer focal point for designated accounts and services
Service Reporting, customer presentations and proposals
Customer requirements gathering
SLA and KPI management
Resource allocation, prioritisation, allocation and delivery assurance
What to bring
Service Delivery and Service Management experience, ideally in IT
ITIL, Six Sigma or service management and improvement framework knowledge
Effective stakeholder engagement skills
Strong communication, both verbally and written
Competent utilising Microsoft Word, Excel, PowerPoint and other productivity tools for producing reports, presentations, proposals and quotes
Experience of Agile or Prince project management methodologies would be advantageous
What You’ll Get in Return
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;
Company Pension Scheme
Private Medical Insurance
Private Dental Insurance
Group Income Protection Plan
Group Life Assurance
Cycle to Work Scheme
Electric Car Salary Sacrifice Scheme
We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.
If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send you CV to firstname.lastname@example.org.
We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.
We can only consider candidates who are legally entitled to work in the UK at the time of application.