2605 - Product Engineer

Name: PXL Collective
Price range: $

Reference:: 2605

Posted on: 1 May 2025

We have an excellent opportunity for a highly motivated and skilled Product Engineer to join our team in Aberdeen. In this role, you will deliver support and maintenance services for the product portfolio, covering both operations and project deliverables, and you’ll ensure that applications are maintained in line with product roadmaps and business requirements. This is a hybrid role, requiring a minimum of 3 days onsite per week (3/2 pattern). Additionally, you will provide out-of-hours support on an occasional basis for scheduled maintenance and project activities via the on-call support rota.

What you’ll do

Provide level 1 and level 2 application support and maintenance services
Installation, configuration, administration, support, maintenance and troubleshooting of the application portfolio
Engagement with 3rd party vendors as part of support and maintenance activities
Provide support for Onshore and offshore business applications
Related hardware accessory support and asset management
Ensure timely and accurate testing of solutions, patches and other maintenance activities prior to deployment
Work with third party vendors to ensure services are supported
Engagement with other IS functions to ensure successful deployment of solutions into production
Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date
Ensure events and demand are dealt with within agreed SLAs
Deploy and manage solutions to meet defined business specific needs as defined through the product maps/lifecycles

What to bring

Experience of Cloud Application services, M365, Azure, SQL, AD
Experience of database technologies such as SQL Server and Oracle
Experience of application installation and configuration
Experience and in-depth knowledge of managing the support and testing of applications
Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
Ability to prioritise own workload and meet agreed deadlines.
Strong organisational skills to be able to juggle multiple issues and changing priorities
Good communication skills (verbal and written) and the ability to liaise with various areas of the business
Experience in supporting enterprise applications within the energy and utilities sector preferred but not essential.
ITIL foundation qualification desired but not essential

What You’ll Get in Return:

We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;

Company Pension Scheme
Private Medical Insurance
Private Dental Insurance
Group Income Protection Plan
Group Life Assurance
Cycle to Work Scheme
Prosocial Events
Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to talent@prosource.it.

We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.

Successful candidates will be subject to background and right to work checks.