2832 - Product Support Analyst

Name: Yep Digital
Price range: $

Reference:: 2832

Posted on: 3 July 2026

We have an excellent opportunity for a highly motivated and skilled Product Support Analystto join our team in Aberdeen. Delivering support and maintenance for application services across the UK Products product portfolio through operational and project deliverables, the role ensures that applications are maintained in line with product roadmaps and business requirements. If you are a team player, possess excellent communication skills and have undertaken previous application support roles we’d love to hear from you.

📍 Location: Aberdeen (Hybrid working)

🔁Contract Type: Permanent or contract considered

What you’ll do

Provides level 1 and level 2 application support and maintenance services
Installation, configuration, administration, support, maintenance and troubleshooting of application portfolio
Engagement with 3rd party vendors as part of support and maintenance activities
Provide support for onshore/offshore business applications
Related hardware accessory support and asset management
Ensure timely and accurate testing of solutions, patches and other maintenance activities prior to deployment
Works with third party vendors to ensure services are supported
Engagement with other IS functions to ensure successful deployment of solutions into production
Maintains system documentation and ensures knowledge articles are up to date
Ensures incident(s) and request(s) are dealt with within agreed SLAs
Deploys and manages solutions to meet business requirements as defined by the Products Manager
Required to provide out of hours support on an occasional basis for scheduled maintenance, project activities and via the on-call support rota

What to bring

Experience of Cloud Application services, M365, Azure, SQL. AD
Experience of database technologies such as SQL Server and Oracle
Experience of application installation and configuration
Experience and in-depth knowledge of the support and testing of applications
Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
Ability to prioritise own workload and meet agreed deadlines
Strong organisational skills to be able to juggle multiple issues and changing priorities
Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business
Experience in supporting enterprise applications within the energy and utilises sector preferred but not essential
ITIL foundation qualification desired but not essential

What You’ll Get in Return

For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes; Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self-study in your own time, we’ll fund your study materials and exam fees — and once you pass, you’ll receive an incentive bonus.

How to Apply

We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.

Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.

📅 Apply now to be part of a team that values initiative, collaboration, and continuous improvement; talent@prosource.it