2839 – Desktop Support Engineers, Aberdeen

What to bring

• Strong technical aptitude and experience supporting Microsoft-based environments
• Good understanding of end-user support and troubleshooting within an enterprise environment
• Hands-on experience building, configuring, upgrading and imaging PCs and laptops
• Experience supporting remote and office-based users across a range of technologies
• Good working knowledge of current Microsoft Windows operating systems
• Experience installing, configuring and supporting business applications and software
• Ability to troubleshoot and resolve issues relating to desktops, laptops, printers and other end-user devices
• Experience using IT service management or call logging tools to manage incidents and service requests
• Experience carrying out IT equipment deployments, relocations, refreshes and user setups. 
• Solid understanding of core infrastructure services such as DNS and DHCP
• Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users
• A proactive, positive and customer-focused approach to work
• Good awareness of current IT industry standards, technologies and best practice
• ITIL Foundation certification, or experience working within an ITIL-aligned support environment, particularly incident and problem management
• Relevant technical certifications, such as Microsoft or CompTIA, would be advantageous
• Relevant offshore certification, or a willingness to undertake the certification, would be beneficial but is not essential

Why prosource.it?

Technology is constantly evolving, and so are we. 

Since our beginnings as a managed IT services provider, prosource.it has grown alongside the organisations we support, adapting to changing technologies and business needs. Today, we deliver a broad range of technology and business services that help clients plan, implement and embrace change successfully. 

While technology is at the heart of what we do, we know that delivering lasting value takes more than technical expertise alone. By combining innovative thinking with practical experience and strong client partnerships, we help organisations realise the full potential of their technology investments. From adopting emerging technologies and delivering complex transformation programmes to improving day-to-day operations, we focus on achieving outcomes that make a measurable difference. As technology continues to evolve, we're committed to staying at the forefront of change, helping our clients embrace new opportunities and shape what's next. 

We've built our reputation on being knowledgeable, approachable and easy to work with. Our people bring a wealth of skills and experience, united by a shared commitment to doing the right thing for our customers.  With a culture built on teamwork, accountability and trust, our people are empowered to work in a way that makes a meaningful impact. 

If you're looking for a role where you can make a difference, develop professionally and be part of a team that's helping organisations navigate an ever-changing technology landscape, we'd love to hear from you.

What You’ll Get in Return

Our people are central to our success, and we're committed to creating an environment where they can thrive. As a business with a broad and varied client base, we can offer opportunities to gain experience across multiple industries, take on new challenges and continue developing your skills. Whether you're looking to deepen your expertise or broaden your experience, we'll support you in building a rewarding career. 

We're also committed to helping our people continue to learn and progress. For those pursuing professional qualifications, we'll fund approved self-study materials and exam fees, and reward successful exam passes with an incentive bonus. 

Alongside a competitive salary, we offer a comprehensive benefits package including a Company Pension Scheme, Private Medical and Dental Insurance, Group Income Protection, Group Life Assurance, and salary sacrifice schemes for both Cycle to Work and Electric Vehicles. 

prosource.it. Building careers, not just jobs. 

How to Apply

We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.

Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.

📅 Apply now to be part of a team that values initiative, collaboration and continuous improvement.  Send your CV to talent@prosource.it