Pro Tips: device management
Device management systems may look in order on the surface, but lift the lid and it can reveal exceptions, unmanaged devices and outdated records clogging up systems and reporting.
Service Management
Maximising your processes
We can improve your IT services and processes. Efficient and effective service management is critical to the smooth operation of any IT environment. Our approach integrates the design, planning, delivery, and continuous improvement of processes.
We specialise in establishing SIAM models for large, complex organisations. This enables a harmonious integration of services across supplier ecosystems.
Our experience of automating IT asset management stretches across many industries globally. This provides real-time visibility, tracking, auditing, and management of IT assets and their lifecycles.
Our consultants understand the complex legal and regulatory environments you operate in. We will support you to deliver your strategy in line with key business drivers such as cost reduction, compliance and agility.
How we work
We tailor our approach to align with your specific requirements and meet your unique needs. We provide flexible solutions whether supplementing existing teams, working with other vendors, or delivering a fully managed service. Our methodology is grounded in well-established frameworks like ITIL to ensure best practices.
The following elements are critical in formulating our strategy:
Stakeholder impact
Evaluating the impact of service management on different user groups helps us understand their specific journeys. By defining a clear vision for the service delivery project, we can ensure clarity and foster understanding across the board.
Engagement
With a comprehensive grasp of stakeholder needs and the potential impact, we can determine what is needed. This might involve extensive training programs or communication plans to guide stakeholders through the service changes.
Adoption
We set benchmarks to measure success and gather feedback to ensure continuous improvement. We identify key metrics and feedback loops to ensure the service management processes meet and exceed expectations.
Types of projects
Get in Touch
Talk to us today to explore how we can support your organisation's technology needs.
Recent Insights
Fixing the technology contract lifecycle
Overlooked tech contracts waste spend, cause vendor lock-in, and misalign with IT goals. Fix it with governance, ownership, roadmap alignment, transparency, and simplification. Turn contract chaos into a strategic advantage.
Driving infrastructure savings in global logistics
A global logistics client faced inefficiencies due to rapid expansion and duplicated systems. We streamlined their technology estate, leading to over $3.0 million in savings – well exceeding our fees – while enhancing overall business performance.