Staying one step ahead of shopper needs
The retail sector is one of the most dynamic and competitive sectors in the global economy. There are some complex issues at play with rapidly changing consumer preferences, environmental and social pressures. Technology has huge potential to support retailers in addressing these through demand forecasting, supply-chain logistics and management of consumer data.
Whether omnichannel or physical stores only, selling fashion or FMCG, these challenges have different types of impact. The frictionless, personalised experience that shoppers seek requires a strategic technological response from a team that understands the industry.
Changing consumer behaviour: Consumers are in a constant state of flux as they react to the economic environment. Aided by the availability of a wider array of retailers and brands, they are also becoming more discerning, demanding, and diverse in their shopping habits.
Experience counts: It is no longer about just buying a product. Consumers are looking for more personalised, experiential and ethical options. As online shopping has expanded, so have the options and today’s consumer is more demanding and far less loyal.
Omnichannel shoppers: People want to be able to flit between online and bricks and mortar stores as it suits them. The information flow between each needs to be seamless. This frictionless experience is part of what is driving retail brand loyalty today.
Demand forecasting: A key issue is getting the right product to the right place at the right time. Using data to predict the movements before they happen and building in capabilities to react to macro changes - caused by weather, the political climate or inflation - are hard but necessary to stay relevant.
Technology performance: The complexity of this environment necessitates different specialist tools, technologies and vendors to meet needs. Managing these ecosystems, is complex and specialised particularly where services are operated by 3rd parties. We act as your hands, eyes, and ears by supporting busy internal customer teams to manage and improve supplier performance. We embrace and represent your objectives, ways of working, culture and values to smooth and manage these relationships..
Talk to us today to explore how we can support your organisation's technology needs.
75% of workers are already using GenAI, and nearly half say they wouldn’t stop even if their employer banned it. That’s the power of these tools, but also the risk. How do you choose the right one and how do you stay in control when employees use AI anyway?
A multinational corporation needed to seamlessly migrate 85,000 employees using 60,000 computers across 70 countries from Windows 10 on-prem to Windows 11 fully cloud managed.
With Microsoft set to end support for Windows 10 later this year. But data shows that only one-third of users worldwide have made the switch to Windows 11, leaving the majority potentially unprepared. It’s time to make some decisions and act on them, quickly.