2455 – Platform Delivery Lead

Name: PXL Collective
Price range: $

Reference:: 2455

Posted on: 20 September 2024

We have an excellent opportunity for a highly motivated and skilled Platform Delivery Lead to join our dynamic team in Aberdeen. The successful candidate will lead a small team in addition to providing operational and project support in an enterprise setting. Candidates will have previous experience of leading or supervising technical teams and will bring a passion for technology and a commitment to delivering outstanding results. This position is based in Aberdeen, working a hybrid model of 3 days per week onsite and 2 from home.

What you’ll do

Co-ordination and allocation of operational and project activities to technical SMEs
Delivery, quality assurance and service improvement
Act as a focal point for escalation for the team and wider business
Act as delegation of authority for the Platform Manager
Serving as an internal point of escalation for technical or functional queries
Managing incidents, requests, problems and changes in accordance with ITIL processes
Carrying out capacity management, knowledge management and asset management in accordance with ITIL processes
Planning and implementing changes in accordance with change management processes
Engaging and coordinating with third-party vendors and support providers as required

What to bring

Previous experience of supervising or leading technical teams
Strong communication and interpersonal skills and the ability to liaise with individuals up to Senior Leadership level
Service Delivery and Service Management experience, ideally in IT
Experience of dealing with third-party vendors and support providers
Effective stakeholder engagement skills
Knowledge of Information Security best practices
Skills in root cause investigation and the ability to resolve business critical issues
Problem solving skills
Ability to be self-supporting and proactive
ITIL, Six Sigma or service management and improvement framework knowledge

What You’ll Get in Return:

We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;

Company Pension Scheme
Private Medical Insurance
Private Dental Insurance
Group Income Protection Plan
Group Life Assurance
Cycle to Work Scheme
Prosocial Events
Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to talent@prosource.it.

We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.

Successful candidates will be subject to background and right to work checks.