Service Desk & Desktop Support

Keeping your people working

Most business users' experience of ‘the IT department’ is through the service desk, 1st or 2nd line and deskside support.

When engaging with a service desk, your people can be confident of service and solutions. Our teams are trained to offer best-in-class support, and we have consistently delivered within ITIL Service Management frameworks for decades.

All supported users are VIPs to us, but we recognise that your company leadership have priority demands. We are always happy to maintain a VIP list and provide priority and enhanced support to your executives through your standard support services.

For many clients, we provide dedicated executive support teams, staffed by senior, respected personnel to provide personal Executive Support. Trusted relationships mature with the senior management to deliver top-quality, superior service to these critical users. service teams are managed by experienced Service Delivery Managers who deliver to, and beyond, agreed SLAs. They meet regularly with their peers to share best practice experiences and leverage knowledge and ideas gained across our support base.

Positive, proactive staff rotations and promotions mean that we provide a healthy, challenging, positive career development path for our people whilst continually refreshing teams on site to ensure a vibrant service to our customers.

Our offering is flexible and can be delivered as a stand-alone package, as part of your own IT support organisation or in combination with any other service providers.

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Talk to us today to explore how we can support your organisation's technology needs.

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prosource were proud to achieve the Walk at Work award from Paths for All in 2022, recognising our commitment to support our people living a healthy lifestyle. We sat down with Erin Brown and Sam Reid to talk about it.

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