Service Desk & Desktop Support

Keeping your people working

Support.it

Most business users' experience of ‘the IT department’ is through the service desk, 1st or 2nd line and deskside support.

When engaging with a prosource.it service desk, your people can be confident of service and solutions. Our teams are trained to offer best-in-class support, and we have consistently delivered within ITIL Service Management frameworks for decades.

All supported users are VIPs to us, but we recognise that your company leadership have priority demands. We are always happy to maintain a VIP list and provide priority and enhanced support to your executives through your standard support services.

For many clients, we provide dedicated executive support teams, staffed by senior, respected prosource.it personnel to provide personal Executive Support. Trusted relationships mature with the senior management to deliver top-quality, superior service to these critical users.

prosource.it service teams are managed by experienced Service Delivery Managers who deliver to, and beyond, agreed SLAs. They meet regularly with their peers to share best practice experiences and leverage knowledge and ideas gained across our support base.

Positive, proactive staff rotations and promotions mean that we provide a healthy, challenging, positive career development path for our people whilst continually refreshing teams on site to ensure a vibrant service to our customers.

Our offering is flexible and can be delivered as a stand-alone package, as part of your own IT support organisation or in combination with any other service providers.

Keyboard Service

Get in Touch

Talk to us today to explore how we can support your organisation's technology needs.

Contact Us

Recent Insights

Scheduling agenda

Enabling Excellence

Jamie Mowatt tells us about his work - part of an innovative service forming part of our broader portfolio.

Business agreement successful negotiation concept businessman suit shake hand with customer

How to prepare for an interview

Here at prosource.it, we are delighted to get the chance to know you better, and to see how your skills, experience, future hopes and dreams could align themselves to our organisation as we strive to be to be leaders in the modern workplace.