Service Desk & Desktop Support

Most business users' experience of ‘the IT department’ is through the service desk, 1st or 2nd line and deskside support.

When engaging with a prosource.it service desk, your people can be confident of service and solutions. Our teams are trained to offer best-in-class support, and we have consistently delivered within ITIL Service Management frameworks for decades.

All supported users are VIPs to us, but we recognise that your company leadership have priority demands. We are always happy to maintain a VIP list and provide priority and enhanced support to your executives through your standard support services.

For many clients, we provide dedicated executive support teams, staffed by senior, respected prosource.it personnel to provide personal Executive Support. Trusted relationships mature with the senior management to deliver top-quality, superior service to these critical users.

prosource.it service teams are managed by experienced Service Delivery Managers who deliver to, and beyond, agreed SLAs. They meet regularly with their peers to share best practice experiences and leverage knowledge and ideas gained across our support base.

Positive, proactive staff rotations and promotions mean that we provide a healthy, challenging, positive career development path for our people whilst continually refreshing teams on site to ensure a vibrant service to our customers.

Our offering is flexible and can be delivered as a stand-alone package, as part of your own IT support organisation or in combination with any other service providers.