2493 – Applications Support Specialist

Name: PXL Collective
Price range: $

Reference:: 2493

Posted on: 20 September 2024

We have an excellent opportunity for a highly motivated and skilled Applications Support Specialist to join our team. The role is remote working with very occasional trips to site in Aberdeen or London. If you are a self-starter with excellent communication skills and have undertaken previous Application Support roles we’d love to hear from you.

What you’ll do

Be embedded in projects delivering a multitude of different solutions from SaaS to Desktop Applications and Data integrations
Support the product portfolio of Business and Engineering applications from both a run and build perspective
Maintain applications in line with product roadmaps with lifecycle planning
Deliver application support related BAU services
Installation, configuration, administration, support, maintenance and troubleshooting of application portfolio
Related hardware accessory support and asset management
Responsible for testing and patching of applications
Work with third party vendors to ensure services are supported
Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date
Ensure events and demand are dealt with within agreed SLAs
Deploy and manage solutions to meet defined business specific needs as defined through the product maps/lifecycles

What to bring

Generalist applications support background
Experience supporting a mix of vended solutions such as Client/Server style applications such as PSCAD, PowerFactory, AutoDesk, Faro Scene) would be highly advantageous
Experience of Cloud Application services, M365, Azure, SQL
Experience of database technologies such as SQL Server and Oracle
Experience of application licencing models
Experience and in-depth knowledge of managing support, development and testing of business applications
Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
Ability to prioritise own workload and meet agreed deadlines.
Strong organisational skills to be able to juggle multiple issues and changing priorities
Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business to gather requirements for enhancements and to determine if they will add value to the business.
Responsible for ensuring IT operational capabilities achieve regulatory or statutory compliance requirements

What You’ll Get in Return:

We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;

Company Pension Scheme
Private Medical Insurance
Private Dental Insurance
Group Income Protection Plan
Group Life Assurance
Cycle to Work Scheme
Prosocial Events
Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to talent@prosource.it.

We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.

Successful candidates will be subject to background and right to work checks.