Oil Major - PMaaS (Project Management As A Service)
Read how we helped an oil and gas major restructure its processes with a comprehensive PMaaS support programme.
The client had many different global business functions across the organisation. All unique in terms of resourcing project managers, management of the services from a variety of different suppliers, and with varied commercial / quality models. To introduce some structure and standardisation to this area, the client conducted an RFP exercise and selected prosource.it as their supplier of choice.
The strategic objectives of the service were as follows:
develop a centrally managed resource pool of high quality project professionals, experienced in delivery of complex and sophisticated IT Projects
build a sustainable resourcing model, flexible in meeting demand fluctuations, with a wide geographic reach
reduce lead times for the provision of project resources, backfill, and capacity.
mitigate financial risk through recourse to the Supplier where required
Scope covered provision of the following roles as core requirements within the PMaaS:
IT Programme / Project Management resources (AGILE / Waterfall)
PMO resources; Change / Communications specialists
Business Analysis resources / Architects (all types) and technical SMEs
The service was established within 28 days and quickly scaled up to c.120 resources globally over a 6-month period maintaining that level for more than 5 years.
The geographical scope of the Service extended to roles based in the US, UK and other RoW locations.
The key characteristics of the service that drove its success are as follows:
Clearly defined prosource.it Account Management team to oversee/assure delivery and attend to any issues and requests – this was a UK driven team with senior representation in all key operating regions
Defined global processes; everyone understood, owned and operated their role within the framework in a very standardised and efficient way.
Demand management process based on a monthly planning cycle: ensuring requirements were identified, working closely with the respective business leads; roles filled in tightly controlled timeframes.
A well-defined resource selection process managed by prosource: skills required for each role clearly understood – extends beyond “simply” ensuring resources have the appropriate technical skills and experience; it also successfully provides candidates with the right cultural fit.
New resources are subjected to a comprehensive on-boarding and induction process: ensures they have all the right equipment and access (LTW (license to work), accounts etc.) to hit the ground running from day 1 and covers background on the organisation and area within which they will be working; from a business perspective and how to operate successfully within that environment.
Service underpinned by a common defined commercial process: an agreed global rate card; standard templates for order / billing processing; agreed payment terms. All delivered on a very transparent T&M or fixed cost / outcome basis (dependent on what model best suits the activity).
Quality assurance process exists to maintain the quality of services and deal with issues. The process covers a check with the key stakeholders after one and three months to make sure delivery is satisfactory and meets expectations. After that, check-ins are conducted on a monthly basis. Where performance is not at the required level, interventions are quickly made to drive improvement.
As important as successfully on-boarding team members, it’s imperative that renewals, completions and off-boarding happen cleanly and in a timely manner.
As well as receiving qualitative feedback from sponsors on service delivery, it’s also important to have a quantitative set of measures. Prosource.it introduced a set of SLAs and KPIs to report against service elements such as: request fulfilment; quality of resource; delivery performance; resource backfill
The above process steps were underpinned by a regular Service reporting and auditing mechanism complemented by regular customer satisfaction surveys.
The service was established within 28 days and quickly scaled up to c.120 resources globally over a 6-month period maintaining that level for more than 5 years.
Due to the enduring success of the PMaaS service, the client expanded the scope, scale and breadth of the work with prosource; culminating in a wider strategic supplier agreement which is still operating today.
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